At BasecampDirect.com, we strive to provide our customers with the best possible shopping experience. Below, you will find all the necessary details about our shipping policies and procedures.
We are pleased to offer free shipping on all orders above $10. This applies to all eligible destinations listed below.
Currently, we ship to the following countries:
Our handling time is between 1-3 business days, from Monday to Friday. Orders placed after our cutoff time will be processed on the next business day.
Orders must be placed before 11:00 AM GMT+10 to be processed on the same business day. Orders received after this time will be processed on the following business day.
The estimated transit time for your order is between 5-12 business days, from Monday to Friday. Please note that these times are estimates and actual delivery times may vary depending on various factors such as customs processing and local postal services.
Once your order has been shipped, you will receive an email notification containing your tracking number. Please note that it can take up to 5 days for tracking details to be updated in the system. Rest assured, your item is on its way even if tracking information is not immediately available.
If you have ordered more than one product, they may arrive in different packages as items might be stored in different warehouses. Each package will have its own tracking number which will be provided in your order notification email.
We cannot change the shipping address once an item has been shipped. If you need to update your address, please contact us as soon as possible at [email protected], and we will do our best to accommodate your request before the item ships.
Thank you for shopping with BasecampDirect.com! If you have any further questions or concerns about our shipping policy, please feel free to reach out to our support team at [email protected].
