Simply browse our online store, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout where you'll enter your shipping and payment information to complete the order.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Yes, we use SSL encryption to ensure that all payment information is secure and protected.
Orders can only be changed or canceled within 1 hour of placing them. Please contact our customer service team immediately at [email protected] with your order number to request changes or cancellations.
We offer two shipping options: Standard Shipping and Registered Shipping. Standard Shipping is our basic service, while Registered Shipping includes tracking information and requires a signature upon delivery for added security. Currently, we do not offer an express shipping option, but we are working to add it in the future. The best part is that all shipping options are free of charge!
Yes, we do offer international shipping. However, please note that some items may not be available for shipment to certain countries. If we are unable to ship an item to your location, we will cancel the transaction, refund your payment immediately, and notify you of the cancellation.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s website.
Domestic orders within the United States usually take 7-14 business days to arrive. For international shipments, delivery times can vary and typically range from 10-30 business days. You will receive a tracking number via email once your order has shipped.
We offer a 30-day return policy for unused items in their original packaging. For more details, please visit our Refund & Returns page.
To return an item, please visit our Refund & Returns page.
To exchange an item, please follow the return process first. Once we receive the returned item, we will issue a refund or store credit that you can use to purchase the new item.
Refunds are processed within 1-3 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.
If you receive a damaged or incorrect item, please reach out to us right away! Send us a photo or video of the product you received, and we’ll quickly arrange a replacement or refund for you. We’ll also guide you through the process of returning the incorrect item. We’re here to help and make sure you’re happy with your purchase!
Most of the products you see on our website are in stock and ready to go! If an item is out of stock, it will be indicated on the product page. In the rare case we mistakenly list an item as available but it turns out to be out of stock, we’ll promptly notify you and issue a refund right away. We’re here to make your shopping experience as smooth as possible!
Each product page includes a size guide with detailed measurements. If you have specific questions about sizing, feel free to contact our customer service team for assistance.
Yes, we can accommodate special requests and bulk orders. Please contact our sales team at [email protected] for more details.
No, you can place an order as a guest. However, creating an account allows you to track orders more easily, view order history and access exclusive promotions.
If you’ve forgotten your password, click on “Forgot Password” at the login page and follow the instructions to reset it via email.
Yes, we take your privacy seriously. We use secure encryption technology to protect your personal and payment information. For more details, please review our Privacy Policy.
If you experience technical issues, please clear your browser cache and try again. If the problem persists, contact our technical support team at [email protected].
Thank you for visiting BasecampDirect.com’s FAQ page! We hope this helps answer your questions. For further assistance, please don’t hesitate to reach out to us directly at [email protected].
